Customer Care Knowledge Base

Top Daily Searches:

Popular Articles in Knowledge Base

1. Where can I download the WildBlue Optimizer?
2. Monitoring My Personal Usage
3. Enabling POP3 Settings in Gmail
4. Configuring Outlook Express 6 for Windows
5. Signing in to Wildblue.net
6. WildBlue.net First Time Sign In Help
7. How do I configure DHCP for Windows XP?
8. Configuring Outlook XP/2002/2003 Email Client
9. Managing my Wildblue.net Email Addresses
10. Using the LTech Admin Tool to Help Customers with Email Accounts

Latest Articles in Knowledge Base

1. New WildBlue Optimizer Released
2. What was the email sent to customers about the new WildBlue Optimizer?
3. Checking the Status of a Refund
4. Refund the Prepaid Lease Fee when a Customer Disconnects Under Contract
5. How do I configure Firefox browser on a Mac?
6. How do I configure Firefox browser on Mac for AT&T?
7. How to Order a Cosmetic Move
8. How do I configure Mac Mail for AT&T?
9. Configuring Mac Mail
10. How do I configure Safari browser on a Mac?

Popular Articles in WB

1. Do VPN connections work well on the WildBlue network?
2. What happens if I exceed the bandwidth Usage Thresholds under the Fair Access Policy (FAP)?
3. What is WildBlue's Fair Access Policy?
4. WildBlue Customer Agreement - Consumer/Small Office Edition
5. Acceptable Use Policy
6. WildBlue Communications - Who We Are
7. How can I order WildBlue High-Speed Internet Service?
8. Demo: How WildBlue Works
9. Subscriber Privacy Policy
10. Do Voice-over-IP solutions work over my WildBlue service?

Latest Articles in WB

1. Do SSL VPNs work with the WildBlue service?
2. Where can AT&T High-Speed Internet customers check their bandwidth usage?
3. What is WildBlue's Fair Access Policy?
4. What happens if I exceed the bandwidth Usage Thresholds under the Fair Access Policy (FAP)?
5. What are some examples of Peer-to-Peer file sharing systems?
6. How does WildBlue's Fair Access Policy compare to HughesNet's?
7. How Does the Rolling 30-days Work?
8. Will video conferencing technology work over the WildBlue network?
9. Will streaming audio/video technology work over the WildBlue network?
10. Why does WildBlue have an Acceptable Use Policy?

Popular Articles in Sales

1. How fast is the WildBlue service?
2. Are there any cancellation fees?
3. Will the WildBlue service work with a wireless network or router?
4. How much does the Service cost?
5. Do VPN connections work well on the WildBlue network?
6. What is the WildBlue Optimizer?
7. WildBlue Customer Agreement - Consumer/Small Office Edition
8. What is the installation process?
9. What are the computer requirements for WildBlue service?
10. Do you offer a limited warranty on the equipment?

Latest Articles in Sales

1. WildBlue Programs Eligibility
2. Required Call Wrap-up Providing our Customers with a Satisfying Resolution
3. Sales Form
4. Disclosures Before Closing a Retail Sale
5. Adding the F-Secure Product
6. How does WildBlue compare to Cellular Aircards?
7. Is it possible the Free Month credit may appear on the second monthly bill?
8. What are the differences between WildBlue & HughesNet services?
9. Dealer Direct Sales Channel Overview
10. What are the computer requirements for WildBlue service?

Popular Articles in Service

1. Viewing a Bill Online
2. Can customers pay their monthly WildBlue service fees by check?
3. May a customer pay for service in advance?
4. How can customers receive a printed copy of their bill for company invoicing?
5. Is additional dial-up access time available for purchase?
6. Completing a One-Time Move
7. How to Resume a Suspended Account
8. How to Upgrade Service in Infinys
9. What are the add-on features?
10. WBDirect Move Account Build Process

Latest Articles in Service

1. Checking the Status of a Refund
2. Refund the Prepaid Lease Fee when a Customer Disconnects Under Contract
3. How to Order a Cosmetic Move
4. Escalating a Request for a Real-time Reconnect
5. Cosmetic Move Overview
6. Issuing Credits
7. Billing Statement Guide
8. Can a customer transfer the ownership of his equipment to someone else?
9. How to Resume a Suspended Account
10. Required Call Wrap-up Providing our Customers with a Satisfying Resolution

Popular Articles in Technical

1. Where can I download the WildBlue Optimizer?
2. Monitoring My Personal Usage
3. Enabling POP3 Settings in Gmail
4. Configuring Outlook Express 6 for Windows
5. Signing in to Wildblue.net
6. WildBlue.net First Time Sign In Help
7. How do I configure DHCP for Windows XP?
8. Configuring Outlook XP/2002/2003 Email Client
9. Managing my Wildblue.net Email Addresses
10. Using the LTech Admin Tool to Help Customers with Email Accounts

Latest Articles in Technical

1. New WildBlue Optimizer Released
2. What was the email sent to customers about the new WildBlue Optimizer?
3. How do I configure Firefox browser on a Mac?
4. How do I configure Firefox browser on Mac for AT&T?
5. How to Order a Cosmetic Move
6. How do I configure Mac Mail for AT&T?
7. Configuring Mac Mail
8. How do I configure Safari browser on a Mac?
9. How do I configure Safari browser on a Mac for AT&T?
10. Cosmetic Move Overview

Popular Articles in Installation

1. Installing the WildBlue Optimizer
2. Provisioning Troubleshooting
3. Modem Lock/QOI Failure Troubleshooting Form
4. Tech Bulletin - WildBlue Approved Cable List - #20080812
5. Installation and Service Call Standards
6. Phase 1 of the Satellite Modem Provisioning for Customer Identification Pages 0-3
7. Belkin N Router Firmware Update
8. WildBlue Field Operations Doorknocker
9. Modem Lock Process
10. AT&T High-Speed Internet Optimizer

Latest Articles in Installation

1. Changes to Service Call/Truck Roll Infinys Codes
2. Tech Bulletin - Modem Swap During Provisioning - 20091006
3. AT&T Optimizer Read-me File
4. AT&T High-Speed Internet Optimizer
5. Installer Information Form
6. Information Gathering Form
7. Using the Support Portal SVT Tab
8. Using the Tools Tab
9. Installing the WildBlue Optimizer
10. Satellite Modem Initial Boot Up

Popular Articles in Fulfillment

1. Ordering a Service Call/Truck Roll in Infinys
2. What is the Discounted Repair Program?
3. Offering the Discounted Repair Program
4. WildBlue Monthly Lease vs Prepaid Lease Overview
5. Service Call Type Definitions
6. How to Order a Cosmetic Move
7. How to Schedule a Customer Order in DSI OneStop
8. Empowered to Save
9. Required Call Wrap-up Providing our Customers with a Satisfying Resolution
10. Care to DSI Escalation Process

Latest Articles in Fulfillment

1. How to Order a Cosmetic Move
2. Cosmetic Move Overview
3. How does a dealer order a service call for a showroom or demo account?
4. Required Call Wrap-up Providing our Customers with a Satisfying Resolution
5. Fulfilling an Equipment Recovery Service Call Request
6. Leased Equipment Recovery Agent Assistance Matrix
7. Handling Dealer No Call No Show Issues
8. Requesting a Refund for Returned Leased Equipment
9. Empowered to Save
10. Missing or Delayed Equipment Recovery Kits

Popular Articles in Retention

1. Are there any cancellation fees?
2. What is the Discounted Repair Program?
3. Offering the Discounted Repair Program
4. How to Disconnect All Services in Infinys
5. Offering the Modem Recovery Program
6. Issuing Credits
7. Empowered to Save
8. What are the differences between WildBlue & HughesNet services?
9. Using Forms to Create Customer Ticket Work Log Notes
10. Required Call Wrap-up Providing our Customers with a Satisfying Resolution

Latest Articles in Retention

1. Refund the Prepaid Lease Fee when a Customer Disconnects Under Contract
2. Offering the Modem Recovery Program
3. Issuing Credits
4. Waive the $49.95 Restocking Fee for Selected Retail Customers
5. Required Call Wrap-up Providing our Customers with a Satisfying Resolution
6. How to Disconnect All Services in Infinys
7. AT&T Cancel In-Flight Order Request
8. WBDirect Cancel In-flight Order Request
9. Dealer and Dealer/SO Cancel In-Flight Order Request
10. Handling Billing Disputes After a Customer Disconnects

Popular Articles in Tools

1. Original Equipment Manufacturer Contact Information
2. WildBlue Communications - Who We Are
3. Call Transfer Procedures
4. Customer Validation Process
5. Installing the WildBlue Pulse Tool
6. How much does it cost to get support from Original Equipment Manufacturers (OEM)?
7. How to Log in to the Support Portal
8. What Products Does Support+ Support?
9. WildBlue Pulse for Customers
10. How to Schedule a Customer Order in DSI OneStop

Latest Articles in Tools

1. Call Transfer Procedures
2. 300.Acct Admin Billing Intro.TSM.10.09
3. Customer Validation Process
4. What Products Does Support+ Support?
5. Required Call Wrap-up Providing our Customers with a Satisfying Resolution
6. Training Blast - FAP Removal
7. Sales Form
8. 402 - Billing.Refunds Uptraining.10.09
9. 401 - Billing.Credits.10.09
10. 402 - Billing.Refunds.10.09

Popular Articles in FAQs

1. Where can I download the WildBlue Optimizer?
2. Where can I download F-Secure?
3. How fast is the WildBlue service?
4. What should I do if I lose my WildBlue.net username or password?
5. What changes does the WildBlue Optimizer make on a PC?
6. What if I forgot the username and password for View My Bill?
7. Am I required to install the WildBlue Optimizer?
8. Are there any cancellation fees?
9. Will the WildBlue service work with a wireless network or router?
10. How much does the Service cost?

Latest Articles in FAQs

1. What was the email sent to customers about the new WildBlue Optimizer?
2. Does F-Secure Anti-virus support Windows 7?
3. Where can I download F-Secure?
4. How does a dealer order a service call for a showroom or demo account?
5. What Products Does Support+ Support?
6. How many computers can I install F-secure on?
7. What browsers does WildBlue Optimizer configure?
8. What operating systems does the WildBlue Optimizer support?
9. What browsers does Customer Care support?
10. How does WildBlue compare to Cellular Aircards?

Popular Articles in News

1. Email Client Configuration Update
2. News - 7/10/2008 MicroSoft Update Issue for Zone Alarm Users
3. New Online eCare Forms for Customers
4. A New Phishing Email
5. Did you know that you can update your contact email address?
6. WildBlue Current Web Space Customers
7. KBtidbits - Weekly Changes in the KB
8. WildBlue Pulse Deployment UPDATE
9. Trouble with the AT&T Usage Meter
10. New Pricing and a New Promotion

Latest Articles in News

1. New WildBlue Optimizer Released
2. KBtidbits - Weekly Changes in the KB
3. Satellite Mismatch Error With AMC 15 and WildBlue 1
4. Updates to CTTS Ticketing Options for Real-time Reconnects
5. Validating in the IVR
6. Windows 7 launches
7. Changes to Service Call/Truck Roll Infinys Codes
8. ViaSat agrees to acquire WildBlue Communications
9. Changes to FAP Restriction Removal
10. WildBlue Wins Award at World Summit