Customer Care Knowledge Base

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Popular Articles in Knowledge Base

1. Where can I download the WildBlue Optimizer?
2. Monitoring My Personal Usage
3. Low-Bandwidth Usage Utility for Customers
4. Enabling POP3 Settings in Gmail
5. Configuring Outlook Express 6 for Windows
6. WildBlue.net First Time Sign In Help
7. Signing in to Wildblue.net
8. How do I configure DHCP for Windows XP?
9. Configuring Outlook XP/2002/2003 Email Client
10. Managing my Wildblue.net Email Addresses

Latest Articles in Knowledge Base

1. The KB Daily Bulletin
2. Modem Offline Troubleshooting
3. No Connectivity Troubleshooting
4. Intermittent Connectivity Troubleshooting
5. Can an Ethernet cable or power supply be replaced separately from the modem?
6. 502 - CoS.CPU Connectivity.09.10
7. 504 - SoS.CPU Connectivity.9.10
8. 501 - Signl Acq & Modem Offline.09.10
9. Billing Statement Guide
10. KBtidbits - Weekly Changes in the KB

Popular Articles in WB

1. Acceptable Use Policy
2. How can I order WildBlue High-Speed Internet Service?
3. WildBlue Communications - Who We Are
4. Demo: How WildBlue Works
5. Are both WildBlue and broadcast television services available on one dish?
6. Subscriber Privacy Policy
7. Will my WildBlue service work with a hub?
8. Does WildBlue offer a service for mobile vehicles?
9. Will WildBlue service be available in Alaska, Hawaii or Puerto Rico?
10. Where can AT&T High-Speed Internet customers check their bandwidth usage?

Latest Articles in WB

1. AT&T Customer Agreement
2. FAQ’s about WildBlue’s Acceptable Use Policy
3. Acceptable Use Policy
4. Subscriber Privacy Policy
5. How can new customers order AT&T High-Speed Internet service?
6. Where can AT&T High-Speed Internet customers check their bandwidth usage?
7. How can I order WildBlue High-Speed Internet Service?
8. Demo: How WildBlue Works
9. WildBlue Communications - Who We Are
10. Will my WildBlue service work with a hub?

Popular Articles in Sales

1. How fast is the WildBlue service?
2. Are there any cancellation fees?
3. How much does the Service cost?
4. What is the WildBlue Optimizer?
5. What is the installation process?
6. What are the computer requirements for WildBlue service?
7. How can I order WildBlue High-Speed Internet Service?
8. Technical Specifications for WildBlue Equipment
9. Does WildBlue offer a limited warranty on equipment?
10. Sales Channel Matrix

Latest Articles in Sales

1. What are the computer requirements for WildBlue service?
2. WildBlue Sales Models
3. AT&T Sales Channel Overview
4. CIMs Dispositions CTTS Ticketing and Related KB Article Guide
5. Handling Accounts With An Unsigned Electronic Customer Agreement
6. What computer operating systems will the Installer configure for me?
7. Common Sales and Empowerment Tips
8. What is the Electronic Customer Agreement?
9. What if a customer refuses to download the optimizer or set up their WildBlue.net email address during installation?
10. How can I view my Electronic Customer Agreement or verify who signed my Electronic Customer Agreement?

Popular Articles in Service

1. Viewing a Bill Online
2. Completing a One-Time Move
3. Can customers pay their monthly WildBlue service fees by check?
4. How to Resume a Suspended Account
5. May a customer pay for service in advance?
6. How to Upgrade Service in Infinys
7. How can customers receive a printed copy of their bill for company invoicing?
8. How to Escalate a Request to Change Customer Information
9. Update Your Contact Information
10. Is additional dial-up access time available for purchase?

Latest Articles in Service

1. Billing Statement Guide
2. Issuing Credits
3. Did you know you can pay your bill over the phone?
4. New Online eCare Forms for Customers
5. Errors that may Require an Account Rebuild
6. How to Complete a Seasonal Suspension
7. How to Complete a Voluntary Account Suspension
8. CIMs Dispositions CTTS Ticketing and Related KB Article Guide
9. Stopping Payment on a Payment Method
10. Unusual Disconnect and Suspend Circumstances

Popular Articles in Technical

1. Where can I download the WildBlue Optimizer?
2. Monitoring My Personal Usage
3. Low-Bandwidth Usage Utility for Customers
4. Enabling POP3 Settings in Gmail
5. Configuring Outlook Express 6 for Windows
6. WildBlue.net First Time Sign In Help
7. Signing in to Wildblue.net
8. How do I configure DHCP for Windows XP?
9. Configuring Outlook XP/2002/2003 Email Client
10. Managing my Wildblue.net Email Addresses

Latest Articles in Technical

1. Modem Offline Troubleshooting
2. No Connectivity Troubleshooting
3. Intermittent Connectivity Troubleshooting
4. Can an Ethernet cable or power supply be replaced separately from the modem?
5. What email clients does Customer Care support?
6. Configuring Thunderbird v3.x for Windows
7. Contract Renewal Program
8. Troubleshooting an AT&T Yahoo! email issue
9. How to Escalate an AT&T Yahoo! Email Issue
10. Satellite Modem Signal Acquisition Test

Popular Articles in Installation

1. Installing the WildBlue Optimizer
2. Provisioning Troubleshooting
3. Modem Lock/QOI Failure Troubleshooting Form
4. Tech Bulletin - WildBlue Approved Cable List - #20091229
5. Belkin N Router Firmware Update
6. Installation and Service Call Standards
7. Phase 1 of the Satellite Modem Provisioning for Customer Identification Pages 0-3
8. WildBlue Field Operations Doorknocker
9. Modem Lock Process
10. AT&T High-Speed Internet Optimizer

Latest Articles in Installation

1. Are the pointing and peaking settings for WildBlue-1 any different then those of Anik-F2?
2. Handling Accounts With An Unsigned Electronic Customer Agreement
3. What is the Electronic Customer Agreement?
4. What if a customer refuses to download the optimizer or set up their WildBlue.net email address during installation?
5. How can I view my Electronic Customer Agreement or verify who signed my Electronic Customer Agreement?
6. Electronic Customer Agreement for Retail Account Holders
7. Electronic Customer Agreement for an AT&T Authorized Signer
8. Electronic Customer Agreement for an AT&T Account Holder
9. Electronic Customer Agreement for a Retail Authorized Signer
10. Can an Agent give a customer the last four digits of his/her credit card to complete the Electronic Customer Signature?

Popular Articles in Fulfillment

1. Ordering a Service Call/Truck Roll in Infinys
2. Sales Channel Matrix
3. Empowered to Save
4. How to Order a Reinstallation
5. WildBlue Monthly Lease vs Prepaid Lease Overview
6. Service Call Type Definitions
7. CIMs Dispositions CTTS Ticketing and Related KB Article Guide
8. Escalating a Customer's Complaint About Their Self-Installing Dealer
9. Required Call Wrap-up Providing our Customers with a Satisfying Resolution
10. Leased Equipment Recovery Matrix

Latest Articles in Fulfillment

1. Contract Renewal Program
2. CIMs Dispositions CTTS Ticketing and Related KB Article Guide
3. How to Escalate Customer Requests or Complaints to Installer Relations
4. How Do Agents Handle Calls From Installers?
5. Handling Self-Installing Dealer No Call No Show and Rescheduling Issues
6. Escalating a Customer's Complaint About Their Self-Installing Dealer
7. Empowered to Save
8. How to Order a Reinstallation
9. Service Call Type Definitions
10. Ordering a Service Call/Truck Roll in Infinys

Popular Articles in Empowerment

1. Are there any cancellation fees?
2. How to Disconnect All Services in Infinys
3. Empowered to Save
4. WildBlue Monthly Lease vs Prepaid Lease Overview
5. Entering a Refer-a-Friend Credit Request
6. CIMs Dispositions CTTS Ticketing and Related KB Article Guide
7. Using Forms to Create Customer Ticket Work Log Notes
8. What are the differences between WildBlue & HughesNet services?
9. Cancel In Flight Order Request
10. Handling Billing Disputes After a Customer Disconnects

Latest Articles in Empowerment

1. Can an Ethernet cable or power supply be replaced separately from the modem?
2. Contract Renewal Program
3. CIMs Dispositions CTTS Ticketing and Related KB Article Guide
4. Corporate Care Assistance and Escalation Guide
5. Empowerment Process
6. Unusual Disconnect and Suspend Circumstances
7. Handling Accounts With An Unsigned Electronic Customer Agreement
8. How and When do I Contact the Customer Advocate Team (CAT)?
9. How to Disconnect All Services in Infinys
10. Issuing Credits

Popular Articles in Tools

1. Original Equipment Manufacturer Contact Information
2. Installing the WildBlue Pulse Tool
3. Ordering a Service Call/Truck Roll in Infinys
4. Call Transfer Procedures
5. Customer Validation Process
6. WildBlue Pulse for Customers
7. Checking Your WildBlue Pulse Diagnostics Details
8. How much does it cost to get support from Original Equipment Manufacturers (OEM)?
9. Frequently Asked Questions about Pulse Diagnostics
10. How to Log in to the Support Portal

Latest Articles in Tools

1. 502 - CoS.CPU Connectivity.09.10
2. 504 - SoS.CPU Connectivity.9.10
3. 501 - Signl Acq & Modem Offline.09.10
4. 420 - Moves.08.10
5. P E A K Drivers
6. P E A K Quality Guide 2010
7. Support Boundaries for Technical Agents
8. Escalation Paths for Technical Agents
9. Legal Inquiry
10. CIMs Dispositions CTTS Ticketing and Related KB Article Guide

Popular Articles in FAQs

1. Where can I download the WildBlue Optimizer?
2. Where can I download F-Secure?
3. How fast is the WildBlue service?
4. What should I do if I lose my WildBlue.net username or password?
5. What if I forgot the username and password for View My Bill?
6. What changes does the WildBlue Optimizer make on a PC?
7. Are there any cancellation fees?
8. Am I required to install the WildBlue Optimizer?
9. What is the outgoing mail server (SMTP) setting for WildBlue.net?
10. How much does the Service cost?

Latest Articles in FAQs

1. How do I determine my computer's processor type and memory size?
2. What are the computer requirements for WildBlue service?
3. What email clients does Customer Care support?
4. Where can I download the WildBlue Optimizer?
5. How Do Agents Handle Calls From Installers?
6. Are the pointing and peaking settings for WildBlue-1 any different then those of Anik-F2?
7. How and When do I Contact the Customer Advocate Team (CAT)?
8. How do agents request a call to be reviewed?
9. What should I do if a customer hangs up or the call is accidently disconnected?
10. Where can I download F-Secure?

Popular Articles in News

1. The KB Daily Bulletin
2. KBtidbits - Weekly Changes in the KB
3. New Online eCare Forms for Customers
4. News - 7/10/2008 MicroSoft Update Issue for Zone Alarm Users
5. WildBlue Current Web Space Customers
6. ViaSat agrees to acquire WildBlue Communications
7. WildBlue Wins Award at World Summit
8. WildBlue Pulse Deployment UPDATE
9. Satellite Mismatch Error With AMC 15 and WildBlue 1
10. Did you know you can pay your bill over the phone?

Latest Articles in News

1. The KB Daily Bulletin
2. KBtidbits - Weekly Changes in the KB
3. Did you know you can pay your bill over the phone?
4. New Online eCare Forms for Customers
5. WildBlue no longer supports Windows 2000 or Internet Explorer 6
6. Outbound Call Campaigns
7. Change to Call Back Time Frame for Escalated Scheduling Requests
8. CIMS Launch and Status Updates
9. Launch of Phoenix Gateway
10. UPS Call Tags for Lease Equipment Recovery