Customer Care Knowledge Base

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Popular Articles in Knowledge Base

1. Where can I download the WildBlue Optimizer?
2. Monitoring My Personal Usage
3. Enabling POP3 Settings in Gmail
4. Configuring Outlook Express 6 for Windows
5. Signing in to Wildblue.net
6. WildBlue.net First Time Sign In Help
7. How do I configure DHCP for Windows XP?
8. Configuring Outlook XP/2002/2003 Email Client
9. Managing my Wildblue.net Email Addresses
10. Using the LTech Admin Tool to Help Customers with Email Accounts

Latest Articles in Knowledge Base

1. KBtidbits - Weekly Changes in the KB
2. Waive the $49.95 Restocking Fee for Selected Retail Customers
3. AT&T Cancel In-Flight Order Request
4. WBDirect Cancel In-flight Order Request
5. Dealer and Dealer/SO Cancel In-Flight Order Request
6. Adding the F-Secure Product
7. How many computers can I install F-secure on?
8. Locating a F-Secure Activation Key
9. What browsers does WildBlue Optimizer configure?
10. May I transfer my F-Secure Key to my new computer?

Popular Articles in WB

1. Do VPN connections work well on the WildBlue network?
2. What happens if I exceed the bandwidth Usage Thresholds under the Fair Access Policy (FAP)?
3. What is WildBlue's Fair Access Policy?
4. WildBlue Customer Agreement - Consumer/Small Office Edition
5. Acceptable Use Policy
6. WildBlue Communications - Who We Are
7. How can I order WildBlue High-Speed Internet Service?
8. Demo: How WildBlue Works
9. Subscriber Privacy Policy
10. Do Voice-over-IP solutions work over my WildBlue service?

Latest Articles in WB

1. Do SSL VPNs work with the WildBlue service?
2. Where can AT&T High-Speed Internet customers check their bandwidth usage?
3. What is WildBlue's Fair Access Policy?
4. What happens if I exceed the bandwidth Usage Thresholds under the Fair Access Policy (FAP)?
5. What are some examples of Peer-to-Peer file sharing systems?
6. How does WildBlue's Fair Access Policy compare to HughesNet's?
7. How Does the Rolling 30-days Work?
8. Will video conferencing technology work over the WildBlue network?
9. Will streaming audio/video technology work over the WildBlue network?
10. Why does WildBlue have an Acceptable Use Policy?

Popular Articles in Sales

1. How fast is the WildBlue service?
2. Are there any cancellation fees?
3. Will the WildBlue service work with a wireless network or router?
4. How much does the Service cost?
5. Do VPN connections work well on the WildBlue network?
6. What is the WildBlue Optimizer?
7. WildBlue Customer Agreement - Consumer/Small Office Edition
8. What is the installation process?
9. What are the computer requirements for WildBlue service?
10. Do you offer a limited warranty on the equipment?

Latest Articles in Sales

1. Adding the F-Secure Product
2. How does WildBlue compare to Cellular Aircards?
3. Is it possible the Free Month credit may appear on the second monthly bill?
4. What are the differences between WildBlue & HughesNet services?
5. Dealer Direct Sales Channel Overview
6. What are the computer requirements for WildBlue service?
7. How to Escalate an Order that Fails to Post to DSI OneStop
8. Can existing WildBlue customers receive the $10 Off Value or $15 Off Select Promotions?
9. How much does the Service cost?
10. Billing Errors for Installation and Account Activation Fees

Popular Articles in Service

1. Viewing a Bill Online
2. Can customers pay their monthly WildBlue service fees by check?
3. May a customer pay for service in advance?
4. How can customers receive a printed copy of their bill for company invoicing?
5. Is additional dial-up access time available for purchase?
6. Completing a One-Time Move
7. How to Resume a Suspended Account
8. What are the add-on features?
9. WBDirect Move Account Build Process
10. How to Upgrade Service in Infinys

Latest Articles in Service

1. Adding the F-Secure Product
2. Request a Refund of a Charged Restocking Fee
3. Handling Billing Disputes After a Customer Disconnects
4. Research and Request a Refund for ETFs Billed in Error
5. Research and Request a Refund for Duplicate Charges
6. Summarizing Refunds - Research that Leads to a Refund Request
7. Refund the Prepaid Lease Fee when a Customer Disconnects Under Contract
8. Is it possible the Free Month credit may appear on the second monthly bill?
9. Investigating a Missing Refer-a-Friend Credit
10. Entering a Refer-a-Friend Credit Request

Popular Articles in Technical

1. Where can I download the WildBlue Optimizer?
2. Monitoring My Personal Usage
3. Enabling POP3 Settings in Gmail
4. Configuring Outlook Express 6 for Windows
5. Signing in to Wildblue.net
6. WildBlue.net First Time Sign In Help
7. How do I configure DHCP for Windows XP?
8. Configuring Outlook XP/2002/2003 Email Client
9. Managing my Wildblue.net Email Addresses
10. Using the LTech Admin Tool to Help Customers with Email Accounts

Latest Articles in Technical

1. Adding the F-Secure Product
2. How many computers can I install F-secure on?
3. Locating a F-Secure Activation Key
4. What browsers does WildBlue Optimizer configure?
5. May I transfer my F-Secure Key to my new computer?
6. Does F-Secure Anti-virus support Windows 7?
7. What operating systems does the WildBlue Optimizer support?
8. What browsers does Customer Care support?
9. Qualifying Customers for Removal from FAP Restriction
10. Registering an AT&T Yahoo! Email Account

Popular Articles in Installation

1. Installing the WildBlue Optimizer
2. Provisioning Troubleshooting
3. Modem Lock/QOI Failure Troubleshooting Form
4. Tech Bulletin - WildBlue Approved Cable List - #20080812
5. Installation and Service Call Standards
6. Phase 1 of the Satellite Modem Provisioning for Customer Identification Pages 0-3
7. Belkin N Router Firmware Update
8. WildBlue Field Operations Doorknocker
9. Modem Lock Process
10. AT&T High-Speed Internet Optimizer

Latest Articles in Installation

1. Changes to Service Call/Truck Roll Infinys Codes
2. Tech Bulletin - Modem Swap During Provisioning - 20091006
3. AT&T Optimizer Read-me File
4. AT&T High-Speed Internet Optimizer
5. Installer Information Form
6. Information Gathering Form
7. Using the Support Portal SVT Tab
8. Using the Tools Tab
9. Installing the WildBlue Optimizer
10. Satellite Modem Initial Boot Up

Popular Articles in Fulfillment

1. Ordering a Service Call/Truck Roll in Infinys
2. What is the Discounted Repair Program?
3. Offering the Discounted Repair Program
4. WildBlue Monthly Lease vs Prepaid Lease Overview
5. Service Call Type Definitions
6. How to Schedule a Customer Order in DSI OneStop
7. How to Order a Cosmetic Move
8. Empowered to Save
9. Required Call Wrap-up Providing our Customers with a Satisfying Resolution
10. Care to DSI Escalation Process

Latest Articles in Fulfillment

1. Handling Dealer No Call No Show Issues
2. Requesting a Refund for Returned Leased Equipment
3. Empowered to Save
4. Missing or Delayed Equipment Recovery Kits
5. Replacing Leased Equipment Recovery Kits
6. Leased Equipment Recovery Agent Assistance Matrix
7. Ordering a Service Call/Truck Roll in Infinys
8. How to Order a Cosmetic Move
9. Offering the Discounted Repair Program
10. Service Call Type Definitions

Popular Articles in Retention

1. Are there any cancellation fees?
2. What is the Discounted Repair Program?
3. Offering the Discounted Repair Program
4. How to Disconnect All Services in Infinys
5. Offering the Modem Recovery Program
6. Issuing Credits
7. Empowered to Save
8. What are the differences between WildBlue & HughesNet services?
9. Using Forms to Create Customer Ticket Work Log Notes
10. Required Call Wrap-up Providing our Customers with a Satisfying Resolution

Latest Articles in Retention

1. Waive the $49.95 Restocking Fee for Selected Retail Customers
2. AT&T Cancel In-Flight Order Request
3. WBDirect Cancel In-flight Order Request
4. Dealer and Dealer/SO Cancel In-Flight Order Request
5. Handling Billing Disputes After a Customer Disconnects
6. How does WildBlue compare to Cellular Aircards?
7. Refund the Prepaid Lease Fee when a Customer Disconnects Under Contract
8. Issuing Credits
9. Requesting a Refund of the Activation Fee when a Customer Cancels In-Flight
10. How to Escalate when a Disconnect Service Fails in Infinys

Popular Articles in Tools

1. Original Equipment Manufacturer Contact Information
2. WildBlue Communications - Who We Are
3. Call Transfer Procedures
4. Customer Validation Process
5. Installing the WildBlue Pulse Tool
6. How much does it cost to get support from Original Equipment Manufacturers (OEM)?
7. How to Log in to the Support Portal
8. What Products Does Support+ Support?
9. WildBlue Pulse for Customers
10. How to Schedule a Customer Order in DSI OneStop

Latest Articles in Tools

1. 402 - Billing.Refunds Uptraining.10.09
2. 401 - Billing.Credits.10.09
3. 402 - Billing.Refunds.10.09
4. Non-supported Products
5. How to Escalate an Order that Fails to Post to DSI OneStop
6. Scoring Forms - 2009 P E A K Quality Guide
7. Introduction and Overview - 2009 P E A K Quality Guide
8. What should I do if a customer is accidently disconnected in the middle of my call?
9. Training Blast - Cancel In-flight vs. Disconnect
10. How Do I Get Past the Error Messages I Receive When Installing the Pulse Tool?

Popular Articles in FAQs

1. Where can I download the WildBlue Optimizer?
2. Where can I download F-Secure?
3. How fast is the WildBlue service?
4. What should I do if I lose my WildBlue.net username or password?
5. What changes does the WildBlue Optimizer make on a PC?
6. What if I forgot the username and password for View My Bill?
7. Am I required to install the WildBlue Optimizer?
8. Are there any cancellation fees?
9. Will the WildBlue service work with a wireless network or router?
10. How much does the Service cost?

Latest Articles in FAQs

1. How many computers can I install F-secure on?
2. What browsers does WildBlue Optimizer configure?
3. Does F-Secure Anti-virus support Windows 7?
4. What operating systems does the WildBlue Optimizer support?
5. What browsers does Customer Care support?
6. How does WildBlue compare to Cellular Aircards?
7. Do I get a refund if I disconnect before the end of my billing cycle?
8. What are the differences between WildBlue & HughesNet services?
9. What are the computer requirements for WildBlue service?
10. Where can I download the WildBlue Optimizer?

Popular Articles in News

1. Email Client Configuration Update
2. News - 7/10/2008 MicroSoft Update Issue for Zone Alarm Users
3. New Online eCare Forms for Customers
4. A New Phishing Email
5. Did you know that you can update your contact email address?
6. WildBlue Current Web Space Customers
7. KBtidbits - Weekly Changes in the KB
8. WildBlue Pulse Deployment UPDATE
9. Trouble with the AT&T Usage Meter
10. New Pricing and a New Promotion

Latest Articles in News

1. KBtidbits - Weekly Changes in the KB
2. Validating in the IVR
3. Windows 7 launches
4. Changes to Service Call/Truck Roll Infinys Codes
5. ViaSat agrees to acquire WildBlue Communications
6. Changes to FAP Restriction Removal
7. WildBlue Wins Award at World Summit
8. New Updated AT&T Optimizer
9. Vendor Alert! Google Outage Affected Email Accounts Created on 09/01/2009
10. Disconnect Customer Tickets and KB articles updated