Customer Care Knowledge Base

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Popular Articles in Knowledge Base

1. Where can I download the WildBlue Optimizer?
2. Monitoring My Personal Usage
3. Enabling POP3 Settings in Gmail
4. Configuring Outlook Express 6 for Windows
5. Low-Bandwidth Usage Utility for Customers
6. WildBlue.net First Time Sign In Help
7. Signing in to Wildblue.net
8. How do I configure DHCP for Windows XP?
9. Configuring Outlook XP/2002/2003 Email Client
10. Managing my Wildblue.net Email Addresses

Latest Articles in Knowledge Base

1. Call Transfer Procedures
2. What do I tell installers/technicians about the DSI fulfillment network no longer servicing WildBlue customers?
3. KBtidbits - Weekly Changes in the KB
4. How to Escalate a Service Call/Truck Roll that Fails to Post to DSI OneStop
5. No Connectivity Troubleshooting
6. Intermittent Connectivity Troubleshooting
7. WB Direct Sales Channel Overview
8. Who is authorized to make changes or place orders on a WildBlue account?
9. 475 - Collections 01.10
10. Billing Statement Guide

Popular Articles in WB

1. What happens if I exceed the bandwidth Usage Thresholds under the Fair Access Policy (FAP)?
2. Do VPN connections work well on the WildBlue network?
3. What is WildBlue's Fair Access Policy?
4. WildBlue Customer Agreement - Consumer/Small Office Edition
5. Acceptable Use Policy
6. WildBlue Communications - Who We Are
7. How can I order WildBlue High-Speed Internet Service?
8. Demo: How WildBlue Works
9. Do Voice-over-IP solutions work over my WildBlue service?
10. Subscriber Privacy Policy

Latest Articles in WB

1. Do internet-based games work well on the WildBlue network?
2. How can new customers order AT&T High-Speed Internet service?
3. Do SSL VPNs work with the WildBlue service?
4. Where can AT&T High-Speed Internet customers check their bandwidth usage?
5. What is WildBlue's Fair Access Policy?
6. What happens if I exceed the bandwidth Usage Thresholds under the Fair Access Policy (FAP)?
7. What are some examples of Peer-to-Peer file sharing systems?
8. How does WildBlue's Fair Access Policy compare to HughesNet's?
9. How Does the Rolling 30-days Work?
10. Will video conferencing technology work over the WildBlue network?

Popular Articles in Sales

1. How fast is the WildBlue service?
2. Are there any cancellation fees?
3. Will the WildBlue service work with a wireless network or router?
4. How much does the Service cost?
5. Do VPN connections work well on the WildBlue network?
6. What is the WildBlue Optimizer?
7. WildBlue Customer Agreement - Consumer/Small Office Edition
8. What is the installation process?
9. What are the computer requirements for WildBlue service?
10. How can I order WildBlue High-Speed Internet Service?

Latest Articles in Sales

1. WB Direct Sales Channel Overview
2. Escalating ZIP Code checks to the NOC
3. How to Escalate an Order that Fails to Post to DSI OneStop
4. Product Packages and Pricing
5. Is additional dial-up access time available for purchase?
6. Removing Names from WildBlue mailing lists
7. Adding the F-Secure Product
8. How to Document a Sales Call
9. WildBlue Programs Eligibility
10. Required Call Wrap-up Providing our Customers with a Satisfying Resolution

Popular Articles in Service

1. Viewing a Bill Online
2. Can customers pay their monthly WildBlue service fees by check?
3. May a customer pay for service in advance?
4. How can customers receive a printed copy of their bill for company invoicing?
5. Completing a One-Time Move
6. How to Resume a Suspended Account
7. Is additional dial-up access time available for purchase?
8. How to Upgrade Service in Infinys
9. Update Your Contact Information
10. WBDirect Move Account Build Process

Latest Articles in Service

1. Billing Statement Guide
2. How to Resume a Suspended Account
3. How to Make an EFT Payment
4. How to Reconcile a Failed Payment
5. How to Make a Credit/Debit Card Payment
6. Collections Process
7. Launch of New IVR Transfer Options
8. What are the Infinys Products for the $10 Off Value and the $15 Off Select Promotions?
9. Empowered to Save
10. How to Escalate a Request to Change Customer Information

Popular Articles in Technical

1. Where can I download the WildBlue Optimizer?
2. Monitoring My Personal Usage
3. Enabling POP3 Settings in Gmail
4. Configuring Outlook Express 6 for Windows
5. Low-Bandwidth Usage Utility for Customers
6. WildBlue.net First Time Sign In Help
7. Signing in to Wildblue.net
8. How do I configure DHCP for Windows XP?
9. Configuring Outlook XP/2002/2003 Email Client
10. Managing my Wildblue.net Email Addresses

Latest Articles in Technical

1. How to Escalate a Service Call/Truck Roll that Fails to Post to DSI OneStop
2. No Connectivity Troubleshooting
3. Intermittent Connectivity Troubleshooting
4. Launch of New IVR Transfer Options
5. Empowered to Save
6. Offering the Discounted Repair Program
7. How to Order a Reinstallation
8. Modem Offline Troubleshooting
9. How to Test for Slow Connectivity
10. How do Coaches/Supervisors approve escalation requests within CIMS?

Popular Articles in Installation

1. Installing the WildBlue Optimizer
2. Provisioning Troubleshooting
3. Modem Lock/QOI Failure Troubleshooting Form
4. Tech Bulletin - WildBlue Approved Cable List - #20091229
5. Installation and Service Call Standards
6. Belkin N Router Firmware Update
7. Phase 1 of the Satellite Modem Provisioning for Customer Identification Pages 0-3
8. WildBlue Field Operations Doorknocker
9. Modem Lock Process
10. AT&T High-Speed Internet Optimizer

Latest Articles in Installation

1. How to Escalate when Unable to Complete a Service Order
2. Installing the WildBlue Optimizer
3. Escalate when customer requests follow up on service call/install with WB Corporate Installer
4. Invalid Installer Certification
5. Belkin N Router Firmware Update
6. Installing the AT&T High-Speed Internet Optimizer
7. How do I resolve a red value in QOI?
8. How to Close a Service Call/Truck Roll in Infinys
9. Launch of Phoenix Gateway
10. Tech Bulletin - WildBlue Approved Cable List - #20091229

Popular Articles in Fulfillment

1. Ordering a Service Call/Truck Roll in Infinys
2. What is the Discounted Repair Program?
3. Offering the Discounted Repair Program
4. WildBlue Monthly Lease vs Prepaid Lease Overview
5. How to Order a Reinstallation
6. Service Call Type Definitions
7. Empowered to Save
8. How to Schedule a Customer Order in DSI OneStop
9. Required Call Wrap-up Providing our Customers with a Satisfying Resolution
10. Care to DSI Escalation Process

Latest Articles in Fulfillment

1. What do I tell installers/technicians about the DSI fulfillment network no longer servicing WildBlue customers?
2. How to Escalate a Service Call/Truck Roll that Fails to Post to DSI OneStop
3. Empowered to Save
4. Offering the Discounted Repair Program
5. How to Order a Reinstallation
6. How to Escalate an Order that Fails to Post to DSI OneStop
7. Replacing Leased Equipment Recovery Kits
8. Missing or Delayed Equipment Recovery Kits
9. Care to DSI Escalation Process
10. Customer charged incorrectly for Leased Equipment that was Removed by Installer

Popular Articles in Retention

1. Are there any cancellation fees?
2. What is the Discounted Repair Program?
3. How to Disconnect All Services in Infinys
4. Offering the Discounted Repair Program
5. Offering the Modem Recovery Program
6. Issuing Credits
7. Empowered to Save
8. What are the differences between WildBlue & HughesNet services?
9. Waive the $49.95 Restocking Fee for Selected Retail Customers
10. Using Forms to Create Customer Ticket Work Log Notes

Latest Articles in Retention

1. CTTS Disconnect Solution Category and Subcategory Definitions
2. WBDirect Cancel In-flight Order Request
3. Launch of New IVR Transfer Options
4. Empowered to Save
5. Offering the Discounted Repair Program
6. Disconnect All Services - Deceased Customer
7. How to Disconnect All Services in Infinys
8. How do Coaches/Supervisors approve escalation requests within CIMS?
9. How does WildBlue comply with a state's 3-day consumer protection laws?
10. How to Escalate when Disconnect All Services Link is Unavailable in Infinys

Popular Articles in Tools

1. Original Equipment Manufacturer Contact Information
2. Installing the WildBlue Pulse Tool
3. WildBlue Communications - Who We Are
4. Call Transfer Procedures
5. Customer Validation Process
6. WildBlue Pulse for Customers
7. How much does it cost to get support from Original Equipment Manufacturers (OEM)?
8. What Products Does Support+ Support?
9. How to Log in to the Support Portal
10. Checking Your WildBlue Pulse Diagnostics Details

Latest Articles in Tools

1. Call Transfer Procedures
2. Who is authorized to make changes or place orders on a WildBlue account?
3. 475 - Collections 01.10
4. 503 - IG.StuG.Configure Browswer.07.09
5. 451 - Acct.Admin.Suspend.Resume 01.10
6. 476 - FinancialErrorsSolutions 01.10
7. Launch of New IVR Transfer Options
8. 453 - Acct Admin. Reconnects 01.10
9. What are the Infinys Products for the $10 Off Value and the $15 Off Select Promotions?
10. 452 - Moves 01.10

Popular Articles in FAQs

1. Where can I download the WildBlue Optimizer?
2. Where can I download F-Secure?
3. How fast is the WildBlue service?
4. What should I do if I lose my WildBlue.net username or password?
5. What changes does the WildBlue Optimizer make on a PC?
6. What if I forgot the username and password for View My Bill?
7. Are there any cancellation fees?
8. Am I required to install the WildBlue Optimizer?
9. Will the WildBlue service work with a wireless network or router?
10. How much does the Service cost?

Latest Articles in FAQs

1. What do I tell installers/technicians about the DSI fulfillment network no longer servicing WildBlue customers?
2. Who is authorized to make changes or place orders on a WildBlue account?
3. How do Coaches/Supervisors approve escalation requests within CIMS?
4. How Do I Get Past the Error Messages I Receive When Installing the Pulse Tool?
5. Where can I download the WildBlue Optimizer?
6. Am I required to install the WildBlue Optimizer?
7. Frequently Asked Questions about Expiring Service Package Promotions
8. When can a customer participate in the Modem Recovery Program?
9. Is additional dial-up access time available for purchase?
10. What is the difference between SSL and IPSec VPNs, and when should I use them?

Popular Articles in News

1. New Online eCare Forms for Customers
2. News - 7/10/2008 MicroSoft Update Issue for Zone Alarm Users
3. KBtidbits - Weekly Changes in the KB
4. Did you know that you can update your contact email address?
5. WildBlue Current Web Space Customers
6. A New Phishing Email
7. A New Phishing Email
8. Email Phishing Threat
9. WildBlue Pulse Deployment UPDATE
10. ViaSat agrees to acquire WildBlue Communications

Latest Articles in News

1. KBtidbits - Weekly Changes in the KB
2. Launch of New IVR Transfer Options
3. Outbound Call Campaigns
4. CIMS Launch and Status Updates
5. Launch of Phoenix Gateway
6. UPS Call Tags for Lease Equipment Recovery
7. Installer Recertification
8. New WildBlue Optimizer Released
9. Satellite Mismatch Error With AMC 15 and WildBlue 1
10. Updates to CTTS Ticketing Options for Real-time Reconnects