Customer Care Knowledge Base

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Popular Articles in Knowledge Base

1. Where can I download the WildBlue Optimizer?
2. Monitoring My Personal Usage
3. Enabling POP3 Settings in Gmail
4. Configuring Outlook Express 6 for Windows
5. Signing in to Wildblue.net
6. How do I configure DHCP on Windows XP?
7. WildBlue.net First Time Sign In Help
8. Managing my Wildblue.net Email Addresses
9. Configuring Outlook XP/2002/2003 Email Client
10. How do I configure Windows Internet Explorer 6 browser?

Latest Articles in Knowledge Base

1. How to Downgrade Service in Infinys
2. How to Upgrade Service in Infinys
3. How do I Configure Windows Internet Explorer 7?
4. How do I configure Internet Explorer 7 or 8 browser?
5. How do I configure Internet Explorer 6x on Windows for AT&T
6. Installing F-Secure
7. Configuring a Dial-up Connection for Windows Vista
8. Configuring a Dial-up Connection for Windows 2000
9. Configuring A Dial-Up Connection For Windows XP
10. Troubleshooting Dial-up Connection Problems on a Macintosh

Popular Articles in WB

1. Do VPN connections work well on the WildBlue network?
2. What happens if I exceed the bandwidth Usage Thresholds under the Fair Access Policy (FAP)?
3. What is WildBlue's Fair Access Policy?
4. WildBlue Customer Agreement - Consumer/Small Office Edition
5. Acceptable Use Policy
6. WildBlue Communications - Who We Are
7. How can I order WildBlue High-Speed Internet Service?
8. Subscriber Privacy Policy
9. Demo: How WildBlue Works
10. Do Voice-over-IP solutions work over my WildBlue service?

Latest Articles in WB

1. Where can AT&T High-Speed Internet customers check their bandwidth usage?
2. What is WildBlue's Fair Access Policy?
3. What happens if I exceed the bandwidth Usage Thresholds under the Fair Access Policy (FAP)?
4. What are some examples of Peer-to-Peer file sharing systems?
5. How does WildBlue's Fair Access Policy compare to HughesNet's?
6. How Does the Rolling 30-days Work?
7. Will video conferencing technology work over the WildBlue network?
8. Will streaming audio/video technology work over the WildBlue network?
9. Why does WildBlue have an Acceptable Use Policy?
10. Where is more information about acceptable uses available?

Popular Articles in Sales

1. How fast is the WildBlue service?
2. Are there any cancellation fees?
3. Will the WildBlue service work with a wireless network or router?
4. How much does the Service cost?
5. Do VPN connections work well on the WildBlue network?
6. What is the WildBlue Optimizer?
7. WildBlue Customer Agreement - Consumer/Small Office Edition
8. What is the installation process?
9. What are the computer requirements for WildBlue service?
10. Do you offer a limited warranty on the equipment?

Latest Articles in Sales

1. DirecTV Retail and Wholesale Sales Overview
2. WildBlue Monthly Lease vs Prepaid Lease Overview
3. How to Escalate an Order that Fails to Post to DSI OneStop
4. What activities may cause me to exceed my download Usage Thresholds?
5. How does WildBlue's Fair Access Policy compare to HughesNet's?
6. Will video conferencing technology work over the WildBlue network?
7. Will the WildBlue service work with a wireless network or router?
8. Will streaming audio/video technology work over the WildBlue network?
9. May customers use a webcam on the WildBlue network?
10. Does TightVNC work with the WildBlue service?

Popular Articles in Service

1. Viewing a Bill Online
2. Can customers pay their monthly WildBlue service fees by check?
3. May a customer pay for service in advance?
4. How can customers receive a printed copy of their bill for company invoicing?
5. Is additional dial-up access time available for purchase?
6. Credit - Downtime Per Day Matrix
7. What are the add-on features?
8. How to Resume a Suspended Account
9. Completing a One-Time Move
10. WBDirect Move Account Build Process

Latest Articles in Service

1. How to Downgrade Service in Infinys
2. How to Upgrade Service in Infinys
3. Credit - Property Damage
4. Viewing a Bill Online
5. Credit Customer Ticket Requirements
6. Requesting a Refund for Returned Leased Equipment
7. How to Order a Cosmetic Move
8. Cosmetic Move Overview
9. How to Escalate an Order that Fails to Post to DSI OneStop
10. What is the greeting for AT&T calls?

Popular Articles in Technical

1. Where can I download the WildBlue Optimizer?
2. Monitoring My Personal Usage
3. Enabling POP3 Settings in Gmail
4. Configuring Outlook Express 6 for Windows
5. Signing in to Wildblue.net
6. How do I configure DHCP on Windows XP?
7. WildBlue.net First Time Sign In Help
8. Managing my Wildblue.net Email Addresses
9. Configuring Outlook XP/2002/2003 Email Client
10. How do I configure Windows Internet Explorer 6 browser?

Latest Articles in Technical

1. How do I Configure Windows Internet Explorer 7?
2. How do I configure Internet Explorer 7 or 8 browser?
3. How do I configure Internet Explorer 6x on Windows for AT&T
4. Installing F-Secure
5. Configuring a Dial-up Connection for Windows Vista
6. Configuring a Dial-up Connection for Windows 2000
7. Configuring A Dial-Up Connection For Windows XP
8. Troubleshooting Dial-up Connection Problems on a Macintosh
9. Creating a Dial-up Connection on a Macintosh
10. How to switch between Dial-up access and the Satellite Modem

Popular Articles in Installation

1. Installing the WildBlue Optimizer
2. Modem Lock/QOI Failure Troubleshooting Form
3. Provisioning Troubleshooting
4. Tech Bulletin - WildBlue Approved Cable List - #20080812
5. Installation and Service Call Standards
6. Phase 1 of the Satellite Modem Provisioning for Customer Identification Pages 0-3
7. WildBlue Field Operations Doorknocker
8. Belkin N Router Firmware Update
9. Modem Lock Process
10. Antenna Cabling and Grounding

Latest Articles in Installation

1. Installing the WildBlue Optimizer
2. Satellite Modem Initial Boot Up
3. Should an agent issue a modem swap for a field technician/installer onsite?
4. How to Close a Service Call/Truck Roll in Infinys
5. Installing the AT&T High-Speed Internet Optimizer
6. AT&T High-Speed Internet Optimizer
7. What is the difference between static and dynamic IP addresses?
8. What is the difference between a public and private IP address?
9. Helping an Installer use the WildBlue Close Order Site
10. Does the WildBlue Close Order Site change the way we create service calls?

Popular Articles in Fulfillment

1. Ordering a Service Call/Truck Roll in Infinys
2. What is the Discounted Repair Program?
3. Offering the Discounted Repair Program
4. WildBlue Monthly Lease vs Prepaid Lease Overview
5. Service Call Type Definitions
6. How to Schedule a Customer Order in DSI OneStop
7. How to Order a Cosmetic Move
8. Required Call Wrap-up Providing our Customers with a Satisfying Resolution
9. How to Cancel a Service Call Order in Infinys
10. Leased Equipment Recovery Agent Assistance Matrix

Latest Articles in Fulfillment

1. How does the Leased Equipment Recovery Kit get sent to customers?
2. Missing or Delayed Equipment Recovery Kits
3. Replacing Leased Equipment Recovery Kits
4. What is the Leased Equipment Recovery Kit?
5. Care to DSI Escalation Process
6. Damaged/Stolen Equipment Overview
7. Service Call Type Definitions
8. WildBlue Monthly Lease vs Prepaid Lease Overview
9. Requesting a Refund for Returned Leased Equipment
10. Customer charged incorrectly for Leased Equipment that was Removed by Installer

Popular Articles in Retention

1. Are there any cancellation fees?
2. What is the Discounted Repair Program?
3. Offering the Modem Recovery Program
4. How to Disconnect All Services in Infinys
5. Required Call Wrap-up Providing our Customers with a Satisfying Resolution
6. Using Forms to Create Customer Ticket Work Log Notes
7. Save Offers Matrix
8. Waiving the $49.95 Restocking Fee for Selected Retail Customers
9. How to Request a Death Certificate for a Deceased Customer
10. Cancel an In-Flight Order for AT&T

Latest Articles in Retention

1. Complete the cancellation of an In-flight Retail Order
2. Transfering Cancel In-Flight calls
3. Cancel an In-Flight Order for AT&T
4. Tracking Modem and Equipment Recovery Shipments at UPS.com
5. Cancel-in Flight Equipment Return Overview
6. When can agents offer the Discounted Repair Program to a customer?
7. What is the Discounted Repair Program?
8. What is the greeting for AT&T calls?
9. Required Call Wrap-up Providing our Customers with a Satisfying Resolution
10. Manual ETFs Charge Form

Popular Articles in Tools

1. Original Equipment Manufacturer Contact Information
2. WildBlue Communications - Who We Are
3. Call Transfer Procedures
4. Customer Validation Process
5. How much does it cost to get support from Original Equipment Manufacturers (OEM)?
6. How to Log in to the Support Portal
7. Antenna Cabling and Grounding
8. Non-standard Installation Best Practice Pricing
9. What Products Does Support+ Support?
10. Satellite Technology Primer

Latest Articles in Tools

1. Installing the WildBlue Pulse Tool
2. Installing The .NET Framework Version 2.0
3. How to Reset the WildBlue Account Information for WildBlue Pulse
4. How Do I Get Past the Error Messages I Receive When Installing the Pulse Tool?
5. Original Equipment Manufacturer Contact Information
6. Care to DSI Escalation Process
7. Frequently Asked Questions about Pulse Installation
8. WildBlue Quality Program - Scoring Examples
9. Efficient Service - 2009 P E A K Quality Guide
10. Knowledge and Resolution - 2009 P E A K Quality Guide

Popular Articles in FAQs

1. Where can I download the WildBlue Optimizer?
2. How fast is the WildBlue service?
3. Where can I download F-Secure?
4. What should I do if I lose my WildBlue.net username or password?
5. Am I required to install the WildBlue Optimizer?
6. What changes does the WildBlue Optimizer make on a PC?
7. What if I forgot the username and password for View My Bill?
8. Are there any cancellation fees?
9. Will the WildBlue service work with a wireless network or router?
10. What does the WildBlue Outlook Express Configuration Tool do?

Latest Articles in FAQs

1. How Do I Get Past the Error Messages I Receive When Installing the Pulse Tool?
2. What operating systems does the WildBlue Optimizer support?
3. What browsers does WildBlue Optimizer configure?
4. What browsers does Customer Care support?
5. What changes does the WildBlue Optimizer make on a PC?
6. How does the Leased Equipment Recovery Kit get sent to customers?
7. What is the Leased Equipment Recovery Kit?
8. Frequently Asked Questions about Pulse Installation
9. Will the WildBlue Optimizer fix problems connecting to the WildBlue network?
10. Where can I download the WildBlue Optimizer?

Popular Articles in News

1. Email Client Configuration Update
2. A New Phishing Email
3. News - 7/10/2008 MicroSoft Update Issue for Zone Alarm Users
4. New Online eCare Forms for Customers
5. WildBlue Current Web Space Customers
6. Did you know that you can update your contact email address?
7. WildBlue Pulse Deployment UPDATE
8. Trouble with the AT&T Usage Meter
9. Free Installation Promotions
10. Google Forwarding and POP settings

Latest Articles in News

1. New WildBlue Optimizer for IE 8.0 and Firefox 3.0
2. Firefox 3.5 and Pulse
3. Transfering Cancel In-Flight calls
4. WildBlue Pulse Deployment UPDATE
5. Vendor Alert: Password Reset Issues
6. Google Sites
7. Outlook XP/2002 Error
8. Google Forwarding and POP settings
9. Email Issues Involving POP Forwarding
10. Email Client Configuration Update