Equipment Return Instructions:

1. Carefully pack the equipment into the box that contained your replacement equipment.  Return all equipment that you received replacements for.
2. Affix the pre-addressed, prepaid UPS label to the top of the box.  The UPS label is located in the box.
3. Telephone UPS at 1-800-742-5877 to locate the closest drop off site.  Drop your return at a UPS location and WildBlue Communications pays the UPS charge for the return shipping.  You may also call UPS to arrange for pickup from you, however, a charge will be assessed to you for the pickup service only.  

Your original equipment must be returned within 30 days of receipt of replacement equipment.  If we have not received your equipment at the end of 30 days, you will be billed for the cost of your replacement equipment.  Please be sure to retain the customer copy of the UPS label when you return your original equipment.  This is your proof of shipment back to WildBlue Communications.  Equipment will be inspected upon return.  If the equipment is identified as being damaged by the customer, the customer will be charged for the damaged equipment.