Critical updates and Service packs

1. Using Internet Explorer, go to http://windowsupdate.microsoft.com/
   Note: This web site requires Internet Explorer and will not display with other browsers.
2. Follow the steps on the screen and install all critical updates and all service packs.

Anti-virus Software

If you don't use anti-virus software:

1. Install the WildBlue Security Center:
   
   Wildblue Security Center Executable File
   
   If you have a zip utility:
   WildBlue Security Center--Zipped
   
   Note: Follow this article for help installing WildBlue Security Center.
   or
2. Install reputable anti-virus software, such as Norton Security, McAfee, or AVG. Search the Internet using keywords "anti-virus software" for other suggestions. 

If you have anti-virus software:

1. Update your virus definitions.
2. Configure your software to update automatically.
   Note: Check the software's Help file or web site for more information.

1. From the Windows Start button, select Windows Control Panel
2. Click Add/Remove Programs
3. Review the list for keywords such as anti-virus.

Anti-Virus Scan

1. Perform a full computer scan with your anti-virus software. Usually this starts from a control center.
   Note: Make sure the anti-virus definitions are up-to-date first.

1. Shut down Windows, and power off the computer.
2. Turn the computer back on, and tap the F8 function key several times until presented with the Windows Advanced Options Menu. (You will not see the normal graphic screens).
3. Use the arrow keys to select Safe Mode with Networking, and press <Enter>.
   Note: This is a temporary diagnostic mode.
4. Windows starts, but the desktop looks very different, and the machine may perform slower.
5. Start your Internet browser, and go to http://www.f-secure.com/.
6. Locate the link that reads Scan My Computer Now.
7. Follow the on-screen instructions.
   Note: You might need to change the Zoom level of the browser to see all of the buttons.
8. When the scan is complete and all issues resolved, close the browser, shut down Windows and the computer in the normal manner. Restart.

Spyware and Ad ware removal

If you don't use spyware/ad ware software:

1. Install WildBlue Security Center
   Note: You need an unzip application to install this file.
   Note: Follow this article for help installing WildBlue Security Center.
   or
2. Install reputable spyware/ad ware removal software. Many good anti-virus applications offer this feature. Search the Internet using keywords "spyware removal software" for other suggestions.

1. Update your spyware/ad ware definitions.
2. Configure your software to update automatically.
    Note: Check the software's Help file or web site for more information.

1. From the Windows Start button, select Windows Control Panel
2. Click Add/Remove Programs
3. Review the list for keywords such as spyware or ad ware.

Firewalls

A firewall provides another level, and type, of protection for your computer. A firewall prevents unauthorized access to your computer from anywhere else on the Internet. If you have a wireless router as part of your home network, it may have a firewall. Windows has a software firewall as part of the Windows Security Center.

1. From the Windows Start button, select Control Panel.
2. Double-click Security Center.
3. Click Windows Firewall.
4. Check On, and click OK.
   Note: You may need to add specific programs to the Exceptions list.

Hire a Professional

In some cases, you may wish to hire a computer professional to isolate and repair a deep-seated problem.