Open Online Order Entry Webpage 

1. Open an internet browser.
2. Go to www.wildblue.com or an online ad landing page
3. Click Order Now
4. The Serviceability screen appears.
   

Serviceability

 

Confirm that the customer entered the following:

1. The Account Holder's name in First Name and Last Name.
2. The location for the service in Address Line 1.
3. If there is a second line to the location, use Address Line 2. If not, leave blank.
4. The correct City, State and Zip

Shipping Address vs. Service Address: 

1. If the equipment must arrive at a location other than the service address, uncheck Same as Service Address.
2. The customer sees a new Address block where they enter the shipping address. See steps 2-4 above.

Confirm that the customer entered their contact details:

1. Daytime phone number in Daytime Phone
2. The Evening Phone is optional, but recommended. If none, leave blank.
3. A current Email address in Email

Type of Customer:

1.  The customer selects the button that most closely matches how they plan to use their WildBlue service
   • Home for home use only
   • Work from home: home use and work from home
   • Home Office: home based businesses
   • Small Business

Referral:

1. The customer must choose from the list for the "How did you hear about us"? question.

Customer Agreement:

1. Strongly encourage the customer to read the Customer Agreement, Privacy Policy and Service Disclaimer before proceeding.
2. Check the "I Agree..." button, and then click Continue.

Results:

1. If service is available, the wizard changes to the Packages page.  If service is not available, a message appears stating that service is not available at this time.
   

Packages Screen

 

Assisting with the Package selection:

1. Answer any questions the customer has about the features in each package (Value, Select, or Pro)
2. Click Order Now, located beneath the description of the desired package. The Options page appears.
   

Options Screen

 

The Options page shows the selected package, equipment, and installation, along with the associated prices.  It also lists the feautres included in the package.

Optional features appear in the bottom section. included features section. If a customer chooses to add any additional features, complete the following steps:

1. Click the check box next to any (or all) of the otional features.
2. Click Continue. The Confirm page appears.

Note: If the customer wishes to change to a different package, click the Change Package button. The Packages page reappears.

Confirm Screen

 

• The Confirm page summarizes every ordered product, one time fees, and monthly fees.
• If the customer wishes to change optional features, click the Change Options link located at the top left of the table showing products and prices. The Options screen will appear
• If the customer wishes to change packages, click the Change Package button.  The Packages screen appears
• Confirm the products and prices. Once confirmed, click the continue button. The Payment screen appears
  

Payment Screen

1. Right click the arrow underneath Select Payment Type.
2. Click on either Credit Card to set up a credit card on the account or EFT to set up a bank account.

Credit Card:

1. First name field will automatically populate. If different first name on the card, type in that first name
2. Middle Initial field is left blank
3. Last Name field will automatically populate. If different last name on the card, type in that last name
4. Suffix field is left blank
5. Click on the arrow for the Select Credit Card Type field.
6. Click on the credit card type (American Express, Discover, MasterCard, Visa)
7. Type the card number in the Card Number field
8. Click the arrow next to month in the Expiration field
9. Click on cards expiration month
10. Click the arrow next to year in the Expiration field
11. Click on expiration year
12. Type in the billing address zip code in the Billing Address Zip field
13. Click the Continue button.  The Account Screen appears

If EFT:

1. First name field will automatically populate. If different first name on the bank account, type in that first name
2. Middle Initial field is left blank
3. Last Name field will automatically populate. If different last name on the bank account, type in that last name
4. Suffix field is left blank
5. Click the radial circle next to the correct bank account type in the Account Type field
6. Type the routing number in the Bank Routing Number field
7. Type the account number in the Bank Account Number field
8. Click the continue button. The Account Screen appears
   

Account Screen

 

1. Type mother’s maiden name in Mother’s Maiden Name field Note: this is for account security and customer validation
2. Type in requested username in Username field located towards the bottom of the screen
3. Type in requested password in Password field
4. Retype requested password in Password field
5. Click the Continue button. The Place Order screen appears
   

Place Order Screen

 

1. Confirm all the following information on the screen is correct:
   • Customer Information
   • Payment Information
   • Order Information
2. If all information is correct, click the Place Order button located at the bottom of the screen. The Finished screen appears

Note: If the requested username from the Account screen is unavailable, an error will occur and the Account screen will appear. See section Account Screen above to complete the process.

Finished Screen

 

• The Finished screen will show the order details and order number. To print for records, click on the Print Receipt button located at the top right corner of the screen.