What Products Does Support Service Live and Support+ Support?
The following products are unsupported by WildBlue but supported by Support Services Live and Support+.
|
Below are all products supported by Support Services Live and Support+:
| Device Supported |
Definition of Support |
| Desktop & Laptop PCs |
Install and uninstall, configuration and troubleshooting, multiple PCs and NICs |
| Printers |
File and print sharing assistance between devices |
| MP3 Players |
|
| PDAs |
|
| Digital Cameras |
|
| TIVO |
|
| Scanners |
|
| CD/DVD Writers |
|
| Video/Sound Cards |
|
| USB Devices |
|
| 2Wire HomePortal |
Advanced troubleshooting |
| Modems |
advanced troubleshooting |
| DVD Drives |
|
| Zip/Jazz Drives |
|
| Hubs |
|
| Routers |
Linksys, DLink, NetGear, Netopia, 3Com, Belkin, US Robotics, Airport |
| Firewalls |
|
| Monitors |
|
| Exchange server/Server products |
|
|
|
Refer to SupportServicesLive or Support+ any customers who request assistance with non-WildBlue-supported Operating Systems:
| Operating Systems Supported |
Definition of Support |
| Windows 95, 98, CE, ME |
Identification of system requirements for:
- Installation assistance
- upgrade assistance
- Troubleshooting
|
| Mac OS 8.X |
| Palm OS |
| Windows for Pocket PC |
| Pocket PC |
|
|
For any customer requests for application support outside of basic configuration, below are all applications supported by Support Services Live and Support+:
| Applications Supported |
Definition of Support |
| MS Office |
Installation from original, licensed software |
| MS Word/Works |
Configuration |
| MS Encarta |
Navigation |
| MS Excel |
Troubleshooting |
| MS Power Point |
|
| MS Access |
|
| MS Visio |
|
| MS NetMeeting |
|
| MS Publisher |
|
| MS SQL |
|
| Antivirus/Adware |
McAfee, Norton, etc. (Only supports Antivirus issues that Yahoo Online Protection does not.) |
| MS FrontPage |
|
| Netscape Navigator/Messenger |
|
| Netscape mail/other mail |
|
| Free email |
MSN, hotmail, yahoo, Gmail, etc. |
| MS Money |
|
| MS Media Player |
|
| MS Project |
|
| Adobe Acrobat |
|
| Adobe Professional |
|
| AOL |
|
| Winfax Pro |
|
| Firewall |
|
| Norton Antivirus |
|
| LapLink |
|
| Online Video Gaming system connections |
XBOX, Playstation2, PS3, PSP, etc. |
| Real Player |
|
| Wireless Networking |
|
| Pro Software |
|
| Fonts |
Russina, Spanish, etc. |
| Thunderbird |
|
| Firefox |
|
| Safari |
Advanced Support |
| Entourage |
|
|
|
 |
