What Products Does Support Service Live and Support+ Support?

 The following products are unsupported by WildBlue but supported by Support Services Live and Support+.

Products

Below are all products supported by Support Services Live and Support+:

Device Supported Definition of Support
Desktop & Laptop PCs Install and uninstall, configuration and troubleshooting, multiple PCs and NICs 
Printers File and print sharing assistance between devices
MP3 Players 
PDAs
 Digital Cameras  
 TIVO  
 Scanners  
 CD/DVD Writers  
 Video/Sound Cards  
 USB Devices  
 2Wire HomePortal Advanced troubleshooting 
Modems  advanced troubleshooting 
DVD Drives   
 Zip/Jazz Drives  
 Hubs  
 Routers Linksys, DLink, NetGear, Netopia, 3Com, Belkin, US Robotics, Airport 
 Firewalls  
 Monitors  
 Exchange server/Server products  

Operating Systems

Refer to SupportServicesLive or Support+ any customers who request assistance with non-WildBlue-supported Operating Systems:

Operating Systems Supported Definition of Support
Windows 95, 98, CE, ME

Identification of system requirements for:

  • Installation assistance
  • upgrade assistance
  • Troubleshooting
Mac OS 8.X
Palm OS
Windows for Pocket PC
Pocket PC

Applications

For any customer requests for application support outside of basic configuration, below are all applications supported by Support Services Live and Support+:

Applications Supported Definition of Support 
MS Office Installation from original, licensed software
MS Word/Works Configuration
MS Encarta Navigation
MS Excel Troubleshooting 
MS Power Point  
MS Access  
MS Visio  
MS NetMeeting  
MS Publisher  
MS SQL  
Antivirus/Adware McAfee, Norton, etc. (Only supports Antivirus issues that Yahoo Online Protection does not.)
MS FrontPage
Netscape Navigator/Messenger  
Netscape mail/other mail  
Free email MSN, hotmail, yahoo, Gmail, etc. 
MS Money
MS Media Player  
MS Project  
Adobe Acrobat
Adobe Professional  
 AOL  
 Winfax Pro  
 Firewall  
 Norton Antivirus  
 LapLink  
 Online Video Gaming system connections  XBOX, Playstation2, PS3, PSP, etc.
Real Player   
 Wireless Networking  
 Pro Software  
 Fonts Russina, Spanish, etc. 
Thunderbird   
 Firefox  
 Safari  Advanced Support
 Entourage  

Internal Notes

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