Checking Your WildBlue Pulse Diagnostics Details
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After you run a System Diagnostics, you can view the report that is sent to WildBlue. This article reviews how to do that. Remember that Pulse helps diagnose "slow speed" problems, so information contained in the report highlights the wide variety of factors that can contribute to the WildBlue service not performing optimally.
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Viewing a Report
Follow these steps to view a report.
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General Tab
The General tab identifies when this diagnostic test was run and tells you if the results have been submitted. If the diagnostic test results have not yet been submitted, this tab gives you the option to submit them (right image.)
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System Tab
The System tab displays information about your computer's hardware and operating system. It also describes whether you have a home (wireless) network, and if you have run the Optimizer for your browser. |
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Satellite Tab
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Network Tab
The Network tab provides a snapshot of the hardware in your computer used to connect to a network. Clicking My Network provides an Address Resolution Protocol (ARP) table, which can be helpful for advanced users who are troubleshooting problems in their local network (such as a home network). WildBlue Customer Care does not support users trying to troubleshoot home network problems. |
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Security Tab
The Security tab show you what Antivirus software is running, and whether it can detect the most recent virus threats. This tab also describes whether any firewalls (either hardware or software) are enabled. |
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Usage Tab
The Usage tab snapshots your upload and download statistics at the time the report was created. It contains the same information as the Bandwidth Usage screen. |
