Will Running the Diagnostics Impact My Usage Thresholds?

Although running it will contribute to your overall Usage Thresholds, it does not have a significant impact.

How Do I Uninstall Pulse?

1. Click the Start button.
2. Select Control Panel from the "Setting" drop down menu.
   Result: Your Control Panel Window displays.
3. Double click the Add and Remove Programs icon.
4. Locate and click on WildBlue Pulse.
5. Click the Change/Remove button.
6. Follow you system instructions from there.
   
   

What Does WildBlue Do with My Results?

Are the Data Files I Send to WildBlue Encrypted?

How Do I Run the Diagnostic?

1. Click the Diagnostics link located in the left navigation menu.
2. Click the Run Diagnostics button.

How can I Improve My Page Load Times?

Why Does It take so Long to Receive the Results from Recommendations?

How Often Should I Run the Diagnostics?

Can I Run a Diagnostic If I am not Connected to the Internet?

How Do I Check to See if My Results were Submitted?

If My Account is not in an Active Status, can I Run a Diagnostic?

What is the Quality Assurance Tool?

Why Does it take 24 Hours to Update My Usage?

What does the Icons in the Status Bar Mean?

• Network Adaptor: Enabled or Disabled.
• My Satellite Connection: Whether you are connect to the WildBlue Network. Green you are and Red you are not.
• Network Stability: measures the strength of the connection within your network.  For example: from your PC to your Router or Modem.

What is the Last Boot Date?

Do I Need to have the Optimizer Installed to Run a Diagnostic?

Why is the Submit Button Grayed Out?

Why Do we Use those Specific Page Load Sites?

Does Running WildBlue Pulse Automatically Clear My Computer's Cache and Cookies?

The Pulse tool will automatically clear your browser's history cache but not your cookies. 

Note:  The diagnostics will not be impacted if you choose not to clear your Cookies.

To clear you cookies, click one of the following:

• How Can I Clear Windows Internet Explorer 6 Hisotry and Cache? 
• How Do I Clear Wildows Internet Explorer 7 Browsing history?

Do I Have to Send My WildBlue Pulse Diagnostic Results to WildBlue?

No.  To change the setting:

1. Click the Settings link on the left navigation menu.
2. Click Only on my request radio button.
3. Click the Apply button.
4. Click the OK button.

What Occurs When I Run the Diagnostic Test?

First, it gets your Satellite data.

Then, It loads your Usage data.

Third, it scans your computer details.

Fourth, it performs upload and download tests.

Fifth, it checks your firewall details.

Then, it checks for a wireless network.

Next, it checks your local network

Finally, it runs page load tests.

Where Can I Go For Additional Technical Support on the Pulse?

For additional technical support on Pulse, go to www.wildblueworld.com/forum.

Why Don't We Use a Third party Speed Test Site for the Pulse tool?

WildBlue decided to develop and implement an Internal speed test utility for the Pulse tool to continously evaluate our systems performance.