Frequently Asked Questions on Paying Your Bill Over the Phone
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How long will it take to resume my account if it was suspended for a past due balance?It may take up to 24 business hours from the time a full payment is made to resume an account that was suspended for a past due balance. |
Will I receive a confirmation number when making a payment?At this time, ViaSat does not provide payment confirmation numbers when a payment is made over the phone. You may call ViaSat Customer Care or contact your financial institution to verify the payment. |
Can I update my payment information over the phone?Yes, you can update your payment information over the phone. Follow the correct prompts to enter in your updated credit/debit card or banking information. Unfortunately, at this time, switching payment methods (such as from a credit/debit card to a bank account or vice versa) over the phone is not possible, To perform this action online, follow the process outlined in Update Your Recurring Credit Card Payment or Update Your Recurring Bank Account Payment. You may also contact ViaSat Customer Care. |
Can I pay my bill in advance?Yes, you can make a payment over the phone or online in any amount for upcoming service fees. We recommend waiting until your first bill is generated so you can take into account any taxes charged on a local, county, or state level. |
