Top 10 FAQs

• How much does the Service cost?
• Do you offer a limited warranty on the equipment?
• Are there any cancellation fees?
• May a customer pay for service in advance?
• How can customers receive a printed copy of their bill for company invoicing?
• What is the Microsoft Update Issue for ZoneAlarm Users (7/9/08)?
• What email clients does Customer Care support?
• Where is the WildBlue Security Center available for download?
• What operating systems does Customer Care support?
• What operating systems does the WildBlue Optimizer support?

FAQs by Topic

A

• Acceptable Use
  • Acceptable Use Policy
  • How does WildBlue define server?
  • Where is more information about acceptable uses available?
  • Why does WildBlue have an Acceptable Use Policy?
  • If WildBlue terminates service due to Acceptable Use policy violations, is the customer still responsible for termination fees?
  View all Acceptable Use articles
• Additional Support Offerings
  • How much does it cost to get support from Original Equipment Manufacturers (OEM)?
  • How much does it cost to get support from Original Equipment Manufacturers (OEM)?
  • Peak 8 PC and LAN Support for WildBlue Customers
  View all Additional Support Offerings articles
• Administration
  • What email clients does Customer Care support?
  • How is Webmail different from an email client like Outlook Express?
  • If I change my email password, do I also change the password in my email client?
  • What is Webmail?
  • Why is WildBlue requiring customers to change email passwords to 8 characters?
  • What are Gmail Labels and where do I find Support?
  • Where can I find help for functions within my Gmail Inbox?
  • Why are there emails in my inbox that I previously deleted?
  View all Administration articles
• Anti-virus / Anti-spam
  • What is WildBlue Security Center?
  • Where do I find the WildBlue Security Center activation key?
  • Will the WildBlue Securtiy Center activation key expire?
  • Where is the WildBlue Security Center available for download?
  • How much does WildBlue Security Center cost after the free year?
  • When can customers install the WildBlue Security Center?
  View all Anti-virus / Anti-spam articles

C

• Changeover to Google and Gmail
  • Why is WildBlue requiring customers to change email passwords to 8 characters?
  • What is Google Calendar and where do I find Support?
  • What are Gmail Labels and where do I find Support?
  • Where can I find help for functions within my Gmail Inbox?
  • What are Google Photos and where do I find support?
  • What are Google Gadgets and where do they come from?
  • Who do I contact if a Google Gadget does not work properly?
  • Why are there emails in my inbox that I previously deleted?
  • Why can’t I send or receive email through my email client?
  View all Changeover to Google and Gmail articles

D

• Dial-up Access
  • Is additional dial-up access time available for purchase?
  View all Dial-up Access articles

E

• Entertainment
  • Does WildBlue work with AOL or MSN Premium services?
  • What activities use significant bandwidth?
  • What activities count in my bandwidth usage?
  • Will streaming audio/video technology work over the WildBlue network?
  • Will video conferencing technology work over the WildBlue network?
  • May customers use a webcam on the WildBlue network?
  • May customers run web servers on the WildBlue network?
  • Do Voice-over-IP solutions work over my WildBlue service?
  • Will peer-to-peer programs connect over the WildBlue network?
  View all Entertainment articles

F

• Fair Access
  • Why does WildBlue limit bandwidth through a Fair Access policy?
  • What happens if I violate the Fair Access Policy?
  • What is a Fair Access policy?
  • How does WildBlue notify customers that violated the bandwidth usage limits?
  • When does service return to normal after violating the usage limits?
  • What activities use significant bandwidth?
  • What is a rolling 30-day calendar?
  View all Fair Access articles

H

• Home Office
  • Does WildBlue work with AOL or MSN Premium services?
  • Do VPN connections work well on the WildBlue network?
  • What activities use significant bandwidth?
  • What activities count in my bandwidth usage?
  • Do SSL VPNs work with the WildBlue service?
  • Will streaming audio/video technology work over the WildBlue network?
  • Will video conferencing technology work over the WildBlue network?
  • May customers use a webcam on the WildBlue network?
  • May customers run web servers on the WildBlue network?
  • Do Voice-over-IP solutions work over my WildBlue service?
  View all Home Office articles

M

• Mac
  • What is the proxy server address used by the WildBlue service?
  • What is the incoming mail server (POP3) for WildBlue.net?
  • What is the outgoing mail server (SMTP) setting for WildBlue.net?
  View all Mac articles
• Messages
  • Why are there emails in my inbox that I previously deleted?
  View all Messages articles
• Modem
  • How to connect a replacement modem
  View all Modem articles

O

• Optimizer
  • Where can I download the WildBlue Optimizer?
  • What is the WildBlue Optimizer?
  • What browsers does WildBlue Optimizer configure?
  • Does the WildBlue Optimizer improve computers not connected to my WildBlue service?
  • Will the WildBlue Optimizer fix problems connecting to the WildBlue network?
  • What operating systems does the WildBlue Optimizer support?
  • What changes does the WildBlue Optimizer make on a PC?
  View all Optimizer articles

P

• Payment Options
  • Can customers pay their monthly WildBlue service fees by check?
  • May a customer pay for service in advance?
  View all Payment Options articles
• PC
  • What are the computer requirements for WildBlue service?
  • What email clients does Customer Care support?
  • What computer operating systems will the Installer configure for me?
  • What does the WildBlue Outlook Express Configuration Tool do?
  • What are the computer requirements for WildBlue Security Center?
  • What is the proxy server address used by the WildBlue service?
  • What is the incoming mail server (POP3) for WildBlue.net?
  • What is the outgoing mail server (SMTP) setting for WildBlue.net?
  • Will the WildBlue service work with a wireless network or router?
  • Why can’t I send or receive email through my email client?
  View all PC articles
• Personal Start Page
  • What is Google Calendar and where do I find Support?
  • What are Gmail Labels and where do I find Support?
  • What are Google Photos and where do I find support?
  • What are Google Gadgets and where do they come from?
  • Who do I contact if a Google Gadget does not work properly?
  View all Personal Start Page articles
• Policies
  • Acceptable Use Policy
  • Why does WildBlue limit bandwidth through a Fair Access policy?
  • Subscriber Privacy Policy
  • What happens if I violate the Fair Access Policy?
  • What is a Fair Access policy?
  • How does WildBlue notify customers that violated the bandwidth usage limits?
  • When does service return to normal after violating the usage limits?
  • What is a rolling 30-day calendar?
  • How does WildBlue define server?
  • Where is more information about acceptable uses available?
  • Why does WildBlue have an Acceptable Use Policy?
  • If WildBlue terminates service due to Acceptable Use policy violations, is the customer still responsible for termination fees?
  View all Policies articles
• Process
  • Does WildBlue use special equipment?
  View all Process articles
• Product Catalog
  • How fast is the WildBlue service?
  • How much does the Service cost?
  • What features are available in each service package?
  • Does WildBlue offer a service for mobile vehicles?
  • Is additional dial-up access time available for purchase?
  • Is additional email storage capacity available for purchase?
  • Is it possible to order satellite TV and Internet services at the same time?
  View all Product Catalog articles

R

• Requirements
  • What is the Discounted Repair Program?
  View all Requirements articles

S

• Scheduling
  • Are there any cancellation fees?
  View all Scheduling articles
• Service Availability
  • How can new customers order WildBlue High-Speed Internet Service?
  • Will WildBlue service be available in Alaska, Hawaii or Puerto Rico?
  • Does WildBlue offer a service for mobile vehicles?
  • Are both WildBlue and broadcast television services available on one dish?
  • Do Voice-over-IP solutions work over my WildBlue service?
  View all Service Availability articles
• Software
  • What browsers does Customer Care support?
  • What operating systems does Customer Care support?
  • What is the proxy server address used by the WildBlue service?
  View all Software articles
• Subscriber Privacy
  • Subscriber Privacy Policy
  View all Subscriber Privacy articles

U

• Usage
  • Does WildBlue work with AOL or MSN Premium services?
  • Does WildBlue offer a service for mobile vehicles?
  • Do VPN connections work well on the WildBlue network?
  • What are the bandwidth usage limits?
  • What activities use significant bandwidth?
  • What activities count in my bandwidth usage?
  • Are both WildBlue and broadcast television services available on one dish?
  • Do SSL VPNs work with the WildBlue service?
  • Will video conferencing technology work over the WildBlue network?
  • May customers use a webcam on the WildBlue network?
  • May customers run web servers on the WildBlue network?
  • Do Voice-over-IP solutions work over my WildBlue service?
  • Will peer-to-peer programs connect over the WildBlue network?
  View all Usage articles
• UserName/Password
  • What should I do if I lose my WildBlue.net username or password?
  • Why is WildBlue requiring customers to change email passwords to 8 characters?
  View all UserName/Password articles

V

• View Bill
  • What if I forgot the username and password for View My Bill?
  • How can customers receive a printed copy of their bill for company invoicing?
  View all View Bill articles
• View Connection Speed
  • How fast is the WildBlue service?
  View all View Connection Speed articles

W

• Warranties
  • Are there any cancellation fees?
  • Do you offer a limited warranty on the equipment?
  View all Warranties articles