New customers may order WildBlue service from the WildBlue web site or an online ad landing page. This article helps a Sales agent assist a customer if they call with questions or concerns about using the Online Order Entry wizard.

The following information reviews the steps to locate your original F-Secure activation key for the ViaSat Security Center software. If you need an additional key(s), contact ViaSat Customer Care to order the new key(s).

Use this article to help install the WildBlue Optimizer, which will improve the performance of your system on the ViaSat network. NOTE: If you have Exede products (black modem) do NOT download the Optimizer, it may negatively affect the spe...

This article describes how to remove WildBlue Optimizer from Windows and Internet Explorer. If you have Exede products, (black Modem) ViaSat strongly recommends uninstalling the WildBlue optimizer from your computer as it may negatively affect browsi...

This article describes the different invoice types a customer may receive.

Every new ViaSat customer must have an active anti-virus program installed on their computer when connecting to the ViaSat Network. The ViaSat Online Welcome Kit contains a link for the F-Secure software. ViaSat provides this service t...

This article describes the contents of the email received by customers when ViaSat operations suspects the customer's computer may contain viruses or spyware that cause unusual levels of traffic on the network

Use this article to login to wildblue.net if the password is forgotten.

This article describes how you can improve the security of your computer connected to the ViaSat network. An infected computer affects everyone on the network, so ViaSat may remove your service from the network temporarily while you clean t...