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Note:
The Sitemap contains links to every issue and topic. To view a list of only the most common issues and topics,
view the FAQs
.
A
Acceptable Use
Acceptable Use Policy
Why does WildBlue have an Acceptable Use Policy?
Where is more information about acceptable uses available?
If WildBlue terminates service due to Acceptable Use policy violations, is the customer still responsible for termination fees?
Account
Deleting a Secondary Email Account
Activation Key
Will the WildBlue Securtiy Center activation key expire?
Where do I find the WildBlue Security Center activation key?
B
Bill
What if I forgot the username and password for View My Bill?
How can customers receive a printed copy of their bill for company invoicing?
Viewing a Bill Online
Browsers
What browsers does Customer Care support?
What browsers does WildBlue Optimizer configure?
C
Cancellation
Are there any cancellation fees?
Computer
What are the computer requirements for WildBlue service?
What are the computer requirements for WildBlue Security Center?
What computer operating systems will the Installer configure for me?
Does the WildBlue Optimizer improve computers not connected to my WildBlue service?
Configuring a New Computer for WildBlue Service
How can I Secure my Computer against Viruses and Spyware?
Conferencing
Will video conferencing technology work over the WildBlue network?
Configuration
What does the WildBlue Outlook Express Configuration Tool do?
Using Outlook Express Configuration Tool
News - 03/14/2008 - Email Client Configuration Update
Where can I dowload the WildBlue Outlook Express Configuration Tool ?
Contact
Who do I contact if a Google Gadget does not work properly?
Setting the WildBlue customer contact email address
Original Equipment Manufacturer Contact Information
Cost
How much does the Service cost?
How much does WildBlue Security Center cost after the free year?
How much does it cost to get support from Original Equipment Manufacturers (OEM)?
Customer Care
What browsers does Customer Care support?
What email clients does Customer Care support?
What operating systems does Customer Care support?
D
Dial-up
Is additional dial-up access time available for purchase?
How do I locate a Dial-Up number?
How Do I Configure A Dial-Up Connection For Windows XP
How do I Create a Dial-up Connection on a Macintosh?
How do I configure a Dial-up Connection for Windows Vista?
How to switch between Dial-up access and the Satellite Modem
How do I Configure a Dial-up Connection for Windows 2000?
How do I Troubleshoot Dial-up Connection Problems on a Macintosh?
Dish
Are both WildBlue and broadcast television services available on one dish?
Will my homeowners association or landlord allow mounting the WildBlue dish?
Downgrade
How do I upgrade or downgrade my service package?
Download
Where can I download the WildBlue Optimizer?
Where is the WildBlue Security Center available for download?
Where can I download the Outlook Express Conversion Tool?
E
Email
What is email filtering?
What email clients does Customer Care support?
Why can’t I send or receive email through my email client?
Why are there emails in my inbox that I previously deleted?
Is additional email storage capacity available for purchase?
How is Webmail different from an email client like Outlook Express?
If I change my email password, do I also change the password in my email client?
Why is WildBlue requiring customers to change email passwords to 8 characters?
Deleting a Secondary Email Account
News - 05/28/2008 - Phishing Email
Creating a Secondary Email Address in Gmail
Configuring Thunderbird Email for Windows
Managing my Wildblue.net Email Addresses?
News - 02/27/2008 - Expired Credit Card Email
Virus and Spyware Detection Email Notification
Configuring Outlook XP/2002/2003 Email Client
Setting the WildBlue customer contact email address
News - 03/14/2008 - Email Client Configuration Update
Email Clients
What email clients does Customer Care support?
Email Filter
What is email filtering?
Equipment
Does WildBlue use special equipment?
Do you offer a limited warranty on the equipment?
How much does it cost to get support from Original Equipment Manufacturers (OEM)?
Equipment Reboot Procedure
Technical Specifications for WildBlue Equipment
Original Equipment Manufacturer Contact Information
May customers install the WildBlue equipment themselves?
Expire
Will the WildBlue Securtiy Center activation key expire?
News - 02/27/2008 - Expired Credit Card Email
F
Fair Access
What is a Fair Access policy?
What happens if I violate the Fair Access Policy?
What happens if a customer violates the Fair Access Policy?
Why does WildBlue limit bandwidth through a Fair Access policy?
How does WildBlue warn customers of a possible Fair Access Policy Violation?
WildBlue Fair Access Policy
Fees
Are there any cancellation fees?
Can customers pay their monthly WildBlue service fees by check?
If WildBlue terminates service due to Acceptable Use policy violations, is the customer still responsible for termination fees?
G
Games
Do internet-based games work well on the WildBlue network?
H
High-Speed
How can new customers order WildBlue High-Speed Internet Service?
I
Install
Am I required to install the WildBlue Optimizer?
When can customers install the WildBlue Security Center?
What computer operating systems will the Installer configure for me?
What is the installation process?
Installing the WildBlue Optimizer
Installing WildBlue Security Center
How to Uninstall WildBlue Optimizer
Are there special requirements for the installation site?
May customers install the WildBlue equipment themselves?
Installation
What is the installation process?
Are there special requirements for the installation site?
Installer
What computer operating systems will the Installer configure for me?
L
Landlord
Will my homeowners association or landlord allow mounting the WildBlue dish?
M
Macintosh
Configuring Macintosh Mail
How do I Configure DHCP for Macintosh OS X?
How do I Configure the Macintosh Safari Browser?
How do I Create a Dial-up Connection on a Macintosh?
How do I Troubleshoot Dial-up Connection Problems on a Macintosh?
Mobile
Does WildBlue offer a service for mobile vehicles?
Modem
How to connect a replacement modem
Modem Swap Letter
Provisioning a replacement modem
Returning an original modem to WildBlue
WildBlue 9000 Satellite Modem Users Guide
Instructions for Swapping Your WildBlue Modem
Instructions for Swapping a V4 Satellite Modem
How to switch between Dial-up access and the Satellite Modem
O
Operating Systems
What operating systems does Customer Care support?
What operating systems does the WildBlue Optimizer support?
What computer operating systems will the Installer configure for me?
Optimizer
What is the WildBlue Optimizer?
Where can I download the WildBlue Optimizer?
What browsers does WildBlue Optimizer configure?
Am I required to install the WildBlue Optimizer?
What changes does the WildBlue Optimizer make on a PC?
What operating systems does the WildBlue Optimizer support?
Will the WildBlue Optimizer fix problems connecting to the WildBlue network?
Does the WildBlue Optimizer improve computers not connected to my WildBlue service?
WildBlue Optimizer Read-me File
Installing the WildBlue Optimizer
How to Uninstall WildBlue Optimizer
News - 7/31/07 - Vista Optimizer Release
Outlook Express Configuration
What does the WildBlue Outlook Express Configuration Tool do?
Using Outlook Express Configuration Tool
Where can I dowload the WildBlue Outlook Express Configuration Tool ?
P
POP3
What is the incoming mail server (POP3) for WildBlue.net?
Enabling POP3 Settings in Gmail
Package
What features are available in each service package?
How do I upgrade or downgrade my service package?
Password
What if I forgot the username and password for View My Bill?
What should I do if I lose my WildBlue.net username or password?
If I change my email password, do I also change the password in my email client?
Why is WildBlue requiring customers to change email passwords to 8 characters?
Using the Forgot Your Password Link
Changing a Password in wildblue.net
News - 01/28/2008 - Username/Password Customer Communication
Peer-to-Peer Programs
Will peer-to-peer programs connect over the WildBlue network?
Proxy
What is the proxy server address used by the WildBlue service?
R
Requirements
What are the computer requirements for WildBlue service?
What are the computer requirements for WildBlue Security Center?
Are there special requirements for the installation site?
Router
Will the WildBlue service work with a wireless network or router?
S
SMTP
What is the outgoing mail server (SMTP) setting for WildBlue.net?
Security Center
What is WildBlue Security Center?
When can customers install the WildBlue Security Center?
Where do I find the WildBlue Security Center activation key?
Where is the WildBlue Security Center available for download?
How much does WildBlue Security Center cost after the free year?
What are the computer requirements for WildBlue Security Center?
Installing WildBlue Security Center
Keeping WildBlue Security Center up to date
Scanning for Viruses and Spyware with WildBlue Security Center
Server
How does WildBlue define server?
What is the incoming mail server (POP3) for WildBlue.net?
May customers run web servers on the WildBlue network?
What is the proxy server address used by the WildBlue service?
What is the outgoing mail server (SMTP) setting for WildBlue.net?
Service
How much does the Service cost?
How fast is the WildBlue service?
May a customer pay for service in advance?
Do SSL VPNs work with the WildBlue service?
Does WildBlue offer a service for mobile vehicles?
What features are available in each service package?
Does WildBlue work with AOL or MSN Premium services?
Do Voice-over-IP solutions work over my WildBlue service?
What are the computer requirements for WildBlue service?
What is the proxy server address used by the WildBlue service?
Will the WildBlue service work with a wireless network or router?
Can customers pay their monthly WildBlue service fees by check?
How can new customers order WildBlue High-Speed Internet Service?
Will WildBlue service be available in Alaska, Hawaii or Puerto Rico?
When does service return to normal after violating the usage limits?
Are both WildBlue and broadcast television services available on one dish?
Is it possible to order satellite TV and Internet services at the same time?
Does the WildBlue Optimizer improve computers not connected to my WildBlue service?
If WildBlue terminates service due to Acceptable Use policy violations, is the customer still responsible for termination fees?
Will my WildBlue service work with a hub?
Does weather affect the speed of my service?
Configuring a New Computer for WildBlue Service
How do I upgrade or downgrade my service package?
Do I need a dedicated phone line for my WildBlue service?
How do I Configure Windows Internet Explorer 7 for the WildBlue Service?
How do I Configure Windows Internet Explorer 6 for WildBlue Service?
Spyware
Virus and Spyware Detection Email Notification
How can I Secure my Computer against Viruses and Spyware?
Scanning for Viruses and Spyware with WildBlue Security Center
Storage
Is additional email storage capacity available for purchase?
News - 03/29/2007 - Webmail Storage Meter
Subscriber Privacy
Subscriber Privacy Policy
Support
What browsers does Customer Care support?
What email clients does Customer Care support?
Peak 8 PC and LAN Support for WildBlue Customers
What are Google Photos and where do I find support?
What are Gmail Labels and where do I find Support?
What operating systems does Customer Care support?
What is Google Calendar and where do I find Support?
What operating systems does the WildBlue Optimizer support?
How much does it cost to get support from Original Equipment Manufacturers (OEM)?
What is Google Chat and where do I find Support?
What are Google Documents and where do I find Support?
T
Termination
If WildBlue terminates service due to Acceptable Use policy violations, is the customer still responsible for termination fees?
U
Username
What if I forgot the username and password for View My Bill?
What should I do if I lose my WildBlue.net username or password?
News - 01/28/2008 - Username/Password Customer Communication
V
Viruses
How can I Secure my Computer against Viruses and Spyware?
Scanning for Viruses and Spyware with WildBlue Security Center
W
Warranty
Do you offer a limited warranty on the equipment?
Weather
Does weather affect the speed of my service?
Web Servers
May customers run web servers on the WildBlue network?
Webcam
May customers use a webcam on the WildBlue network?
WildBlue Security Center
What is WildBlue Security Center?
When can customers install the WildBlue Security Center?
Where do I find the WildBlue Security Center activation key?
Where is the WildBlue Security Center available for download?
How much does WildBlue Security Center cost after the free year?
What are the computer requirements for WildBlue Security Center?
Installing WildBlue Security Center
Keeping WildBlue Security Center up to date
Scanning for Viruses and Spyware with WildBlue Security Center
WildBlue.net
What is the incoming mail server (POP3) for WildBlue.net?
What should I do if I lose my WildBlue.net username or password?
What is the outgoing mail server (SMTP) setting for WildBlue.net?
Signing in to Wildblue.net
Changing a Password in wildblue.net
WildBlue.net First Time Sign In Help
Managing my Wildblue.net Email Addresses?
Windows
Configure Windows Mail for Vista
How do I configure DHCP on Windows XP?
Configuring Thunderbird Email for Windows
How do I Configure DHCP for Windows 2000?
Configuring Outlook Express 6 for Windows
Configuring DHCP for WildBlue in Windows Vista
How do I Configure the Firefox Browser in Windows?
How Do I Configure A Dial-Up Connection For Windows XP
How do I Configure a Dial-up Connection for Windows 2000?
How do I clear Windows Internet Explorer 7 browsing history?
How do I configure a Dial-up Connection for Windows Vista?
How do I Clear Windows Internet Explorer 6 History and Cache?
How do I Configure Windows Internet Explorer 7 for the WildBlue Service?
How do I Configure Windows Internet Explorer 6 for WildBlue Service?
generated on 7/25/2008 11:43:17 AM